Comprehensive Help Center

It takes few minutes to set up Mujeeb and get it running. Mujeeb connects directly to your existing Salla, Zid or custom store and your WhatsApp Business API account without any complex integrations or technical expertise required.

This is done in a few simple steps:

1. Install the app via the Salla or Zid app store.
2. Register on the platform by following the steps in Salla or Zid.
3. Connect your WhatsApp number via the official API, along with other social platforms like Instagram and TikTok.

Optional additional steps:
4. Configure the AI settings and train it on your store's policies.
5. Add your customer service team.

Mujeeb subscription plans depend on your business volume and needs, including the monthly number of conversations and required features like integration with specific platforms. There are no hidden fees, and you can upgrade your plan at any time.

Whether you're a small boutique store or a large enterprise, Mujeeb scales with your business. Small stores benefit from 24/7 AI support without hiring extra staff, while larger businesses gain powerful analytics and end-to-end automation.

Mujeeb AI is the artificial intelligence agent that acts as a 24/7 "super employee" within the Mujeeb platform. It recognizes the customer at first glance, instantly accessing their order history and cart contents, to professionally solve order and delivery issues, and intelligently market products to increase cart value—all without human intervention.

Yes — Mujeeb is built natively for Arabic, not just translated. It understands Arabic dialect nuances, and delivers culturally appropriate responses for customers in Saudi Arabia and the wider MENA region.

Mujeeb AI is trained to recognize critical cases and angry customers. In such situations, the AI analyzes the possibility of solving the problem directly using the available skills and tools. If the AI believes it cannot resolve it directly, it immediately alerts the human team and passes the conversation on to ensure swift intervention and provide the necessary human support with care and professionalism. You can also retrain it to pass such critical cases directly to the employee.

Yes, you can use Mujeeb as an integrated platform to manage conversations and customer service with your human team without activating the AI automated responses, or use it partially according to your preference.

Absolutely. The platform allows you to monitor conversations in real-time and intervene to pause the AI, reassigning the conversation to a human agent at any time with a single click.

Yes, Mujeeb AI operates 24/7 with zero downtime. It can negotiate and resolve issues for thousands of customers simultaneously with the same speed and professionalism, offering a personalized experience for each based on their unique order history.

No, Mujeeb is a platform that empowers your team, it doesn't replace them. The AI handles 80% of routine requests and delivery inquiries automatically, freeing your agents to focus on critical cases and building strong relationships. Think of it as a super-assistant that gives every human agent a comprehensive view of the customer on one screen.

Absolutely not. Mujeeb AI has deep access to your store's data to fully understand the customer's context (like order status, delivery tracking, and cart items). It resolves complex issues directly and markets alternative products or bundles to effortlessly increase cart value.

Mujeeb AI is rigorously trained exclusively on your store's information and policies. We have implemented strict boundaries for the AI to prevent it from inventing information or guessing answers. If it is not absolutely confident in its answer, it seamlessly transfers the conversation to a human agent.

Unlike generic chatbots, Mujeeb AI is tailored exclusively for local e-commerce. It "knows the customer at first glance," reads cart contents, past orders, delivery details, and purchase history — resolving shipping issues, marketing products, and recovering abandoned carts without human intervention. It resolves 80% of customer requests automatically while freeing your team to focus on high-value interactions — acting exactly like a super sales and support agent working tirelessly in your store.

The AI continuously learns by pulling data from your store (products and orders), alongside its training on the FAQ texts and store policies you provide in the dashboard, plus gradually learning from your human team's actual responses over time.

No, we are an official, Meta-approved app and a Meta Business Partner. We use the official, Meta-approved WhatsApp Business API (or WhatsApp Business Platform), which guarantees your number is secure and will not be blocked as long as you adhere to WhatsApp usage policies.

Yes, Mujeeb fully and officially integrates with WhatsApp Business API, allowing you to communicate with your customers on their preferred platform securely and reliably.

Yes, the platform allows sending and receiving voice messages, images, and documents via WhatsApp to provide a rich and complete communication experience for your customers.

Mujeeb integrates natively with leading Saudi e-commerce platforms including Salla and Zid, plus WhatsApp Business and API, Instagram and TikTok. Custom integrations are also available for other platforms on request.

Traditional customer service platforms focus on ticket management and responses only. Mujeeb is purpose-built for e-commerce and goes beyond conventional support — it integrates deeply with your store data (orders, cart, customers) to turn every conversation into a sales opportunity. Mujeeb doesn't treat customer service as a cost center, but as a growth engine that directly drives sales through abandoned cart recovery, cart value uplift, and retargeting customers with personalized campaigns based on their purchase behavior.

Through the Mujeeb dashboard, you can create bulk promotional campaigns and use pre-approved WhatsApp templates to send targeted offers to your customers based on smart customer segmentation and purchase history with ease.

Mujeeb automatically detects abandoned carts and sends personalized, timely WhatsApp messages to bring customers back with the option to include a promo code — a core part of its retargeting and automation engine. Businesses using Mujeeb see up to +34% improvement in abandoned cart recovery rates.

Mujeeb's analytics dashboard goes beyond team activity metrics to reveal the real sales impact of every conversation — tracking key customer service KPIs like sales influence, cart recovery rate, and conversation-to-sale conversion, helping you measure the ROI of your customer service investment.

Yes, we apply the highest standards of security and encryption to protect your data and your customers' data. We rely on a secure cloud infrastructure and never share your store information with any third party for marketing purposes. Additionally, the AI customized for your store is trained independently in an isolated environment from other stores to ensure there is no crossover of information between stores.

Absolutely not. Your data and your customers are your property alone; we do not use them to develop or train general models for any third parties. We are fully committed to preserving your privacy in accordance with our Privacy Policy.